Please follow the attached instructions to reset your Freshservice password. Thank you, PSD IT Tech Support

How to connect to VPN to access network resources   Double click the Cisco anyconnect icon on the desktop.    2. Check the connection in the lower right corner. It should show Https://vpv.sbcounty.gov If it looks correct, click Connect. If its blank or incorrect, change it to show the correct connection.     3. Put in your employee id and password and then click ok (the password is the one you use for your email.     4. After you click OK, your Duo app on your phone should alert you to the connection. Click Approve. Once done you will be allowed to access the network resources.  

Follow these instructions to access Microsoft products.

How to change your PSD Login password via Office.com   Open a internet browser (Chrome or Edge), then go to Office.com     Sign in with your county email address Click Next, then enter your password and click Sign in   Once signed in, click your initials in the upper right corner   Then click View Account.   On the left side of the page, click Password   Enter your old password, then a new password and then re-enter the new password Then Click the Submit button.

website URL: https://psdsanbernardinocounty.freshservice.com/support/home   The main screen should look like this:   There’s 2 ways to submit a ticket:   Click on “Report and issue” then fill out the form. Login (this allows you to check the status of your tickets) Then proceed to click on “Report and issue” then fill out the form.